Privacy Policy

FRESH TOUCH LAUNDRY LLC is committed to protecting the privacy of our customers and users. This privacy policy outlines how we collect, use, disclose, and protect personal information collected through our website and other platforms.

Information We Collect

• We collect personal information provided voluntarily by users, such as name, email address, phone number, and payment details, when they register for courses or interact with our website and services.

How We Use Information

• We use the personal information collected to process course enrollments, communicate with users, provide course materials and support, improve our services, and comply with legal requirements.

Information Sharing

• We may share personal information with third-party service providers and partners who assist us in delivering our courses and services, processing payments, and fulfilling other business functions. We do not sell or rent personal information to third parties. We do not store Payment Card informations of customers.

Data Security

• We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookie Policy

• We use cookies and similar tracking technologies to enhance user experience, analyze website usage, and provide personalized content and advertisements. By using our website, you consent to the use of cookies in accordance with this policy. You can manage cookie preferences through your web browser settings.

Changes to This Policy

• We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically for any updates.

Contact Us

• If you have any questions or concerns about this privacy policy or our data practices, please contact us at info@doobi.ae or Mobile +971528877150

Additional Policies

Refund Policy

At Fresh Touch Laundry, customer satisfaction is our top priority. If you are not fully satisfied with our service, we’re here to help.
Refund Eligibility: Refunds are only issued for services not rendered or if items are lost or damaged beyond repair. Claims must be submitted within 48 hours of delivery.
Process: Approved refunds are processed to the original payment method within 7–10 business days, Management may decline refund requests that do not meet our Refund Policy. In some cases, service credit may be provided instead.

Cancellation Policy

You may cancel or reschedule your laundry order without any charges up to 2 hours before the scheduled pickup time.
Cancellations within 2 hours of pickup or missed pickups may incur a small service fee. Please contact us early to avoid any charges.

Delivery Policy

We offer reliable pickup and delivery services within our service areas.
Standard Delivery: Within 24–48 hours from pickup. Same-day or express service may be available for an extra fee.
Missed Delivery: If the customer is unavailable during delivery, a redelivery charge may apply.

Return Policy

Due to the nature of our service, returns of completed laundry are not accepted. However, if there’s an issue with your order (such as damage, missing items, or incorrect cleaning), please report it within 48 hours and we will work to resolve it promptly—either by re-cleaning or offering compensation where appropriate.