Fabrico Wallet Terms

The Fabrico Wallet is prepaid credit on your Fabrico customer account, provided by Fresh Touch Laundry LLC (“Fabrico”, “we”). It can only be used to pay for Fabrico laundry and dry-cleaning orders placed on your own account. It is not a bank account, a gift card or a stored-value card, and it has no cash value.

You can top up only these amounts. The bonus is added at the same time as the amount you pay:

• The minimum top-up is AED 50. Other amounts are not accepted.
• Amounts are in UAE dirhams (AED).
• We may change the top-up amounts or bonus for future top-ups. Credit you already have keeps the bonus and expiry date it was added with.

• Online by card: in your account go to My Wallet, choose an amount and pay through our payment partner Paymennt. Fabrico does not see or store your card details.
• Cash at the counter: our staff can add a top-up to your account when you pay in cash at a Fabrico branch.
• Credit is added only after the payment is confirmed. For card payments this normally takes a few seconds.
• If your card was charged but the credit does not appear within 24 hours, contact us with the top-up reference shown on the payment result page and we will check it with Paymennt.

• Pay an order from My Bookings with Pay with Wallet, or ask our staff to take the payment from your wallet.
• Credit can be used at both our branches — Dubai (Al Mizhar 1) and Abu Dhabi (Lulu, MBZ) — and for online orders.
• The wallet pays what is still due on the order. If your credit is less than the amount due, the rest can be paid by card or cash.
• The credit that expires first is always used first.
• Credit can only pay orders on the account that holds it. It cannot be moved to another account or person.
• To pay with your wallet online you must be signed in with your password. If you signed in with a one-time SMS code you can still top up and see your balance, but you will be asked to sign in with your password (or reset it) before spending credit.

• Each top-up is valid for 12 months from the date it is added to your wallet (for example, credit added on 1 March 2026 expires on 1 March 2027).
• Each top-up has its own expiry date. Topping up again does not extend the expiry of older credit.
• Any part of a top-up that is not used by its expiry date is removed automatically and cannot be restored, refunded or extended.
• You can see how much credit expires on which date in My Wallet.

• Wallet credit is not refundable and cannot be exchanged for cash, in full or in part.
• The bonus has no cash value.
• If you close or delete your Fabrico account, any remaining credit is lost and is not refunded.
• The only time credit comes back is the case in section 7 — and it comes back to your wallet, not as cash or to your card.

• If an order you paid with wallet credit is cancelled or deleted, the credit used is returned to your wallet.
• If the total of such an order is reduced, the difference is returned to your wallet.
• Returned credit keeps its original expiry date. If that date has already passed, that part is not returned.
• If part of an order was paid by card or cash, that part follows our normal payment rules.

• Wallet credit cannot be combined with any discount on the same order, including the first-order 20% offer.
• An order that already has a discount must be paid by card or cash.

• Loyalty points are earned on the part of an order paid with real money — card, cash, or the paid part of your wallet credit.
• No loyalty points are earned on the bonus part of your credit.

• Prices are VAT-inclusive. A tax invoice is issued for each order, showing the amount paid from your wallet.
• Topping up is a prepayment for future services.

• If credit is added or removed by mistake (for example a payment that was later reversed by the bank), we may correct your balance. Every correction is recorded with a reason and shown in your wallet history.
• Keep your password private. Tell us straight away if you think someone else has used your account.
• We may suspend a wallet if we reasonably suspect fraud or misuse while we investigate.

We may update these terms. The date at the top shows the latest version. Changes do not reduce the value or shorten the expiry of credit you already have.

Questions about your wallet? Visit Help & Support or WhatsApp us on +971 52 887 7150.

These terms are part of our Terms & Conditions and Privacy Policy.